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Academic Partner Support Representative

Position Summary

To build positive relationships by providing excellent customer service to all Academic Partners.

Minimum Education & Experience:

  • Bachelor’s degree preferred

  • 2 years of Customer Service experience

Job Tasks/Responsibilities:

  • Maintaining the LMS for each academic partner by loading courses, assigning faculty and loading student rosters

  • Add and Drop Students – may require activating or deactivating student accounts

  • Set up course demos for faculty upon request

  • Submit new courses and course changes to Course Assembly

  • Manage and distinguish old courses from new ones

  • Provide 2nd Tier support to Tech Support to resolve problems for academic partners

  • Manage Vital Source Partner accounts with current & updated electronic textbooks

  • Billing for Academic Partners and Vital Source


Knowledge, Skills, and Abilities

  • Critical Thinking Skills

  • Excellent communication skills: verbal and written

  • Experience in Excel, Word, and Email required

  • Experience in Smart Sheets, Google Docs, Google Sheets, LMS 360 is a plus


Work Environment/Physical Requirements of the Job:

Team player with a high level of emotional intelligence

Flexibility and willingness to prioritized tasks based on current Partner and internal department needs.

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