Position Summary

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To build positive relationships by providing excellent customer service to all Academic Partners.

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Minimum Education & Experience:

• Bachelor’s degree preferred

• 2 years of Customer Service experience

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Job Tasks/Responsibilities:

• Maintaining the LMS for each academic partner by loading courses, assigning faculty and loading student rosters

• Add and Drop Students – may require activating or deactivating student accounts

• Set up course demos for faculty upon request

• Submit new courses and course changes to Course Assembly

• Manage and distinguish old courses from new ones

• Provide 2nd Tier support to Tech Support to resolve problems for academic partners

• Manage Vital Source Partner accounts with current & updated electronic textbooks

• Billing for Academic Partners and Vital Source. 

 

Knowledge, Skills, and Abilities

• Critical Thinking Skills

• Excellent communication skills: verbal and written

• Experience in Excel, Word, and Email required

• Experience in Smart Sheets, Google Docs, Google Sheets, LMS 360 is a plus

 

Work Environment/Physical Requirements of the Job:

Team player with a high level of emotional intelligence

Flexibility and willingness to prioritized tasks based on current Partner and internal department needs.