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Virtual Academy Partner Support Representative

Position Summary

This position is responsible for building relationships with current partners, striving for 100% renewal rate. As well as ensures partners are satisfied on an ongoing basis with the services of Virtual Academy. Employee is also responsible for generating leads to help grow Virtual Academy. 


Minimum Education & Experience

Bachelor’s degree preferred, but not required

Law Enforcement/dispatch background preferred

Customer Service Experience preferred


Primary Responsibilities/Essential Job Functions


  • Build relationships and generate leads 

  • Contact current Partners to maintain a positive relationship, with goals of 100% renewal rate. 

  • Conduct Online Orientation for new partners

  • Keep data in the company’s Customer Relations Management system updated

  • Trouble shoot calls from site managers of our partner agencies

  • Attend conferences and training events as necessary to maintain positive relationships with Partners

  • Notify Partners when changes/updates happen to all Virtual Academy Product (s)

  • Testing of our Virtual Academy Product (s) when changes or updates are pending

  • Contact delinquent accounts to arrange payment

  • State reporting

  • Any other duties as assigned

Knowledge, Skills, and Abilities


  • Knowledge of the Public Safety Sector

  • Effective communication skills

  • Great organization skills

  • Must be able to multi-task

  • Customer Focused

  • Problem Solver

  • Proficient in Microsoft Office Applications

  • Good writing, grammar and spelling skills

  • Flexibility to meet the ever-changing demands of the position

  • Good Standing in the local Law Enforcement community is essential


Work Environment/Physical Requirements of the Job:

Office environment

Some travel

Must be able to lift, carry, push or pull and maneuver up to and including forty (40) to seventy-five (75) pounds occasionally. 

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